One provider
Security and support staff under one coordinator and one invoice.
Support Staff
The People Behind a Smooth Operation.
Customer service, reception and event staff, on site or virtual, scheduled and managed by the same team that runs your security.
Trained for your site
Staff briefed on your procedures, contacts and escalation plan.
Scales with you
From one receptionist to a full event team.
Support staff services
Event Staff
Event Customer Service Reps
Guest questions, information desks and issue resolution.
Registration & Check-In
Guest lists, badge pickup, accreditation and wristbands.
Ticketing & Scanning
Box office support and entry scanning, alongside your security team.
Ushers & Wayfinding
Seating, directions and crowd flow assistance.
VIP & Hospitality Hosts
Green rooms, VIP areas and sponsor guests.
Coat Check & Bag Check
Organized, tagged and supervised.
Support staff services
Front Desk & Business Support
Receptionists
Front desk coverage for offices, clinics and corporate sites.
Lobby Ambassadors
A welcoming presence for condos and commercial buildings.
Visitor Management
Sign-in, visitor badges and host notifications.
Mailroom & Package Handling
Receiving, logging and notifying residents or staff.
Temporary & Relief Coverage
Vacation, sick-day and short-notice fill-ins.
Support staff services
Virtual Support
Virtual Reception
Live answering for your main line during business hours.
After-Hours Answering
Calls answered evenings, weekends and holidays, with urgent issues escalated to your on-call contact.
Email Inbox Management
Shared inbox triage, replies from approved templates, and routing to the right person.
Live Chat Support
Website chat coverage.
Appointment Booking & Reminders
Scheduling and confirmations.
Overflow Call Handling
Backup for your team during peak periods.
One coordinated team
Support Staff + Security
Support staff handle customer service and front-of-house, while licensed KingsGuard security guards handle security duties. Combining both means one schedule, one point of contact and one invoice.
Support staff are not licensed security guards and do not perform security duties. Where security is needed, we pair them with licensed KingsGuard guards.
From enquiry to coverage
How it works
- 01
Tell us what you need
Roles, hours, location or virtual.
- 02
We build the plan
Staffing, scripts, procedures and escalation contacts.
- 03
Briefed and scheduled
Staff are briefed and scheduled.
- 04
One point of contact
One point of contact, one invoice.
On site or virtual
Who it’s for
Events & Venues
Corporate Offices
Condos & Residential Buildings
Clinics & Professional Offices
Retail
Construction & Site Offices
Questions
Support staff FAQ
Staffing quote
Tell us what you need.
Tell us the roles, hours and location, or the virtual support your team needs.
519-590-4759